Last updated: [date]
Here's exactly where your information lives, who can see it, and how to take it with you.
| Person | What they can see |
|---|---|
| PG owner | Their own properties, residents, rent ledger, complaints, visitors and notices. Never another owner's data. |
| Resident | Their own profile, payments, receipts, complaints and their PG's notices. Never other residents' payments. |
| Co-hopp team | Only what's needed to fix a problem you report, and only with your permission. |
| Anyone else | Nothing. We never sell or rent your data, and we show no ads. |
How it's protected
- Stored in India: [Confirm: database hosted in the Mumbai region].
- Encrypted: in transit (HTTPS) and at rest.
- Separated by owner: every request is checked against the logged-in owner, so one PG can never read another's records.
- ID verification: done through a licensed KYC provider. [Confirm: we store only the verification result and the last 4 digits of Aadhaar, never the full number.]
- Payments: handled by Razorpay. We never see or store card or bank details.
Take it with you
- Export anytime: owners can download their ledger, receipts and reports as PDF from the app.
- Full export on request: message us and we'll send all your PG's data as a spreadsheet within [7 days].
- Leaving: after export, your account and data are deleted as described on the Delete Account page.
If something goes wrong
- If we ever find a breach affecting your data, we'll tell you and the authorities as the law requires.
- Found a security issue? Email security@co-hopp.com. We'll reply within [48 hours] and credit you if you'd like.
Grievance Officer
[Name], privacy@co-hopp.com, [phone]. Responds within [48 hours].